The chief complaint that I hear about Real Estate agents is they have not spoken to their client since the listing appointment. There have been times where I have been guilty of this as well. It happens, we concentrate on our most saleable listings, and go through the motions on the others if we do anything.
My suggestion with this complaint and others, is to establish a checklist of things the seller wants an agent to do during the term while at the listing appointment. Physically write it out and have the seller and agent sign it. Both parties are now on the same page.
Furthermore, for the agent, set up a schedule with checklists of all your clients. My suggestion is that if you should call your client each Monday and Friday giving the a recap of the week or weekend. At minimum call once a week and follow up with at least one personal email per week. Another way to keep some form of communication is to put all your clients on a weekly newsletter list. Just in case you forget to call or personally email one week you have communicated in some fashion.
Have a great day!
CD
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